Update #4 (10:29am ET): This is anecdotal, but my Xbox One has updated after around three hours of trying. The update finally initiated like normal, and I’ve been able to update games. I have not seen other users reporting the same, though. All the same, try your update now.
The issue may have been resolved. Update #3 (9:58am ET): Still no official update, but the Xbox Support team running the support Twitter account is at least aware that users are having issues. They’re offering a canned response, asking for gamertags and, well, that’s about it. Here are a few examples. Can you DM us your Gamertag so we can look into this? ^BZ — Xbox Support (@XboxSupport) Hey there!
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Think yourself lucky. The '4k update' breaks the game and makes it look worse than the game did on regular Xbox one. Search YouTube for digital foundry's video on the matter. Xbox One games can be massive in size, and take hours to download. Rather than waiting for games to download when you’re ready to play them, you can remotely start game downloads on your Xbox One from a smartphone or web browser.
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Can you DM us your Gamertag so we can look into this? ^BZ — Xbox Support (@XboxSupport) Hey there! Can you DM us your Gamertag so we can look into this?
^BZ — Xbox Support (@XboxSupport) Update #2 (9:37am ET): With no official clarification from Microsoft, users are beginning to take to social media outlets in droves with this issue. It’s not just Preview Program members or new Xbox One Owners, it seems. Updates as a whole seem broken as gamers are reporting failed updates for specific games.
Here are a few tweets concerning updates for games like Rocket League and Overwatch. Having a problem with update (1.21) working on my Xbox One. Heard some others are having problems to, can't run the game.
— Connor (@fergoaat) I'm trying to update Rocket League on my Xbox One and it's not letting me and I've tried the link it tells me to go on aswell — Nathan Flocky (@NathanFlockton) ok so I have Overwatch Xbox One and it won't update. I tried everything with a Xbox support person so help — Squidwardos Elabrodo (@abdul_saiidd) Update #1 (9:26am ET): This might extend beyond Preview Program members. New Xbox One owners on Twitter are tweeting about not being able to run initial updates on their newly set up consoles. I just got my xbox one trying to set up and it won't let me update it, keeps saying there was a problem with the update — lauraaa x (@lauzaaxo) Help, purchased a Xbox one and I keep getting a message 'there was a problem with the update' any help would be appreciated.
— mark (@lennontrfc1981) Original Story: I thought it was just me this morning as I fired up my Xbox One in order to get ready to play Red Dead Redemption. The console did its usual thing to queue up a new update, tons of loading happened and then this. There was a problem with the update You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone/update/help. Based on my reading and research, this problem is exclusive to Xbox One Preview Program members.
Regular Xbox One users are updating fine, at least those with consoles that needed an update this morning, but those of us in the Preview Program? With a wired network connection that my Xbox says is “all good,” stable home internet and a relatively recent update, it’s impossible to get online with my console right now.
I took to Twitter and immediately found piles of users complaining about the same thing. Same here — stiggylfc (@stiggydarby1980) won't let me update plz fix it — Joshuaw Liam Waldron (@Dotiwer94) yep.
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I just tried to update. Same problem for me too — David (@davidc98) are seeing the same issue, too. Then there’s the Xbox One subreddit, which, again,. A mod of that subreddit removed the post and offered that, “The Xbox One Preview Program is a beta test, and as such bugs may exist.” Cool, thanks dude. Microsoft remains quiet on the issue. Their offices are in Washington state, so I imagine we won’t hear anything until the Pacific time zone gets to working hours.
Xbox One Wont Download Game Update
It is 9am ET at the time of this story’s publication. We will update this post if the problem is resolved or when Microsoft speaks up.
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Xbox One Won't Update Or Download Games
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